Service Description:
Services in Laundry Champ includes washing, drying, and folding of clothing items as specified by the customer.
Special care instructions provided by customers will be followed to the best of our ability.
Service Charges and Payment:
Service charges are based on the weight of the laundry and any additional services requested.
Payment is due at the time of service unless otherwise agreed upon.
We accept cash and online for payment.
Order Drop-off and Pickup:
We have pick up and delivery facility for the customer who opt for it, in 5km radius or for order more than 3kgs. Customers can also drop off and pick up their laundry at the store. Clothes must be collected within seven days of placing the order else wise we will not be responsible for any loss of such orders.
Quality and Satisfaction:
We strive to provide high-quality service, but 100% stain removal is not guaranteed and the customer shall not have any rights to claim deduction in processing charges. Customers are requested to examine their garments before taking delivery and we are not responsible for any damage Or Shortage reported after delivery..
Lost or Damaged Items:
While we take utmost care with all items, we are not responsible for any damage or loss of items due to factors beyond our control (items not suitable for standard laundering, pre-existing damage, etc.).
We reserve the right to reimburse customers with either monetary compensation or replacement items of equal value for lost or damaged items, at our discretion.
Compensation:
If there is any damages during the process, Laundry Champ will be liable to pay 2 times of its washing price or Maximum of Rs 500 on each garments whichever is lower.
Service Timelines:
We will make reasonable efforts to complete the laundry service within the agreed-upon timeframe.
Delays may occur due to unforeseen circumstances, in which case customers will be notified promptly.
Cancellations and Refunds:
Cancellation is not chargeable as long as the Rider has not left our station to pickup your garments. Otherwise, the customer may have to pay 100 Rupees as conveyance charges
Privacy Policy:
Customer information will be kept confidential and will not be shared with third parties without explicit consent, except as required by law.
Changes to Terms and Conditions:
The Laundry Champ reserves the right to Cancel/ Modify/ Change the terms and conditions at any time. Customers will be notified of any changes.
By using our laundry service, you agree to these terms and conditions. If you have any questions or concerns, please contact us at 9902273911/ 9902274311..